FAQ

Frequently Asked Questions

Download / Install (Continuata)

Where can I find my download code?

– If you purchased the product at Prominy online shop
The download code can be found in the e-mail that was sent to you from Continuata. It has been sent to you separately from the order confirmation e-mail. The subject of the e-mail is;
‘Purchase :: product name (download version)’

You should have 2 e-mails. One from Continuata (including download code), and another the order confirmation e-mail (including your order details and serial number) from us. If you can’t find it, please check your spam folder.

– If you purchased the product at a dealer
Your registration code to receive your download code can be found in the e-mail that is sent from the dealer. Please follow this instruction.

How to download / install

Continuata Connect stops downloading / installing

If Continuata Connect stops downloading / installing, Please try this;

1. Close and re-launch Continuata Connect and input your download code.

2. Hold the Shift key, then click on the red ‘Reset’ button.

error: "please check your code is correct." "product not available. please contact the vender."

Please include the hyphens when you input the download code to Continuata Connect. Otherwise, the error is displayed.

Kontakt Player / Native Access Error

If you have a problem with Kontakt Player / Native Access (activation, add library, etc), Please read this.

[Native Access] error message; 'library path is not valid '

Please be sure to select the library folder itself, not the folder that is the parent folder of the library folder. For example, after you installed Hummingbird in a folder on your hard drive, you can see ‘Hummingbird’ folder in it like this;
Install Folder/Hummingbrid

You need to select the ‘Hummingbird’ folder. If you select the ‘Install Folder’, You get the error.