FAQ

Frequently Asked Questions

Read this before installing / reinstalling (all users / all poducts)

    READ THIS

Download / Install (Continuata)

Continuata Conduct / Connect is no longer used as a download method.

Can not downlaod using Continuata Conduct / Connect

Continuata Conduct / Connect is no longer used as a download method.
 
The following products can be downloaded and installed Native Access.
 
SC Electric Guitar 2
SR5 Rock Bass 2
Hummingbird
V-METAL
 
For information about how to download the products using Native Access, click here.
 
Discontinued / end of support products
The following discontinued products can NOT be downloaded using Native Access. If you need to download the following discontinued products, contact our technical support.
 
LPC Electric Clean Guitar (Discontinued / End of support)
LPC Electric Clean Guitar (Discontinued / End of support)
LPC Electric Distortion Guitar (Discontinued / End of support)
ELECTRIC GRAND PCP-80 (Discontinued / End of support)
SR5 Rock Bass (Discontinued / End of support)
SC Electric Guitar (Discontinued / End of support)
 

Kontakt Player / Native Access Error

If you have a problem with Kontakt Player / Native Access (activation, add library, etc), Please read this.

[Native Access] error message; 'library path is not valid '

Please be sure to select the library folder itself, not the folder that is the parent folder of the library folder. For example, after you installed Hummingbird in a folder on your hard drive, you can see ‘Hummingbird’ folder in it like this;
Install Folder/Hummingbrid

You need to select the ‘Hummingbird’ folder. If you select the ‘Install Folder’, You get the error.